Return & Refund Policy

waveshortsshop.com

Last Updated: March 25, 2026

This Return & Refund Policy outlines the terms and conditions for returning, exchanging, and receiving refunds for products purchased from waveshortsshop.com. By placing an order on our website, you agree to be bound by this policy. We are committed to providing high-quality surf and beach lifestyle apparel, and we strive to ensure your complete satisfaction with every purchase. This policy applies to all items, including boardshorts, swimwear, dresses, tops, bottoms, casual wear, and youth apparel sold on our site.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, items must meet all of the following requirements:

  • Requests must be submitted within 30 calendar days of the delivery date shown on the shipping tracking information.
  • Products must be unused, unwashed, undamaged, and free of stains, odors, pet hair, or makeup.
  • All original tags, labels, and packaging must remain attached and intact.
  • Items must not be marked as final sale, customized, or exclusive limited-edition products.
  • For hygienic reasons, swimwear and undergarments must have their original protective hygiene liners intact.

We reserve the right to reject any return that does not meet these standards. Items showing signs of wear, laundering, alteration, or damage will not be approved for return or refund.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Items marked “Final Sale” during promotions or clearance events.
  • Used, washed, or damaged merchandise.
  • Products without original tags or hygiene protection.
  • Gift cards, downloadable content, and certain personal accessories.
  • Wetsuits and snow apparel, as specified in our promotional terms.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team through the support page on waveshortsshop.com with your order number, the item you wish to return, and the reason for the return.
  2. Wait for a Return Authorization (RA) number and detailed return instructions from our team. Returns without an RA number will not be accepted or processed.
  3. Pack the item securely in its original packaging, include all accessories and tags, and write the RA number clearly on the outside of the package.
  4. Ship the package to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error, such as incorrect or defective items.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, you may do so under the same eligibility requirements as returns. Exchanges are subject to product availability. We recommend placing a return for a refund and placing a new order for your desired item to ensure inventory is reserved. If the new item is higher in price, you will be responsible for the price difference. If it is lower, we will refund the difference after processing.

5. Refund Processing

Once our warehouse receives and inspects your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 3–5 business days of inspection.
  • Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to post the funds to your account.
  • Original shipping costs are non-refundable unless the return is a result of our error, such as shipping the wrong item or sending defective merchandise.
  • If you receive a damaged, defective, or incorrect item, contact us within 3 business days of delivery with photos of the item and packaging. We will cover return shipping and provide a full refund or free replacement.

6. Late or Missing Refunds

If you have not received your refund within the stated time frame, please take the following steps:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card issuer, as processing times vary.
  3. If you have completed these steps and still not received your refund, contact our customer service team for further assistance.

7. Return Shipping Responsibility

You are responsible for the cost and risk of returning packages. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. We will not reimburse return shipping costs unless the return is due to our mistake.

8. Policy Changes

waveshortsshop.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website. Your continued use of our website and services after changes are made constitutes acceptance of the revised policy.

9. Contact Information

If you have questions or need assistance with returns, exchanges, or refunds, please contact our customer support team through the contact page on waveshortsshop.com. We are dedicated to resolving your concerns quickly and fairly.

Thank you for choosing waveshortsshop.com for premium surf and beach lifestyle apparel. We value your trust and aim to provide a straightforward and fair return experience for all our customers.